Royal Bicycles: Service Warranty

Royal Bicycles as the exclusive distributor of various brands in the Caribbean region provides warranty claim services for all the products offered, with a few exceptions. In order to process a warranty we need a description of the problem, original sales invoice/recipe and photos of the product and the issue. Royal bicycles will only process warranty for products purchased by the original owner and done through one of our authorized dealers. All products purchased through Websites need to be process by them not the local distributor. We encourage customers to first contact their dealer for a warranty claim before contacting us.

Please be aware that warranties are offered by the manufacturer and it’s the manufacturer the only one capable of approving a warranty claim and providing the replacement product. Products subjected to wear and tear (brake pads, tires, etc.) don’t have a warranty except for a manufacturing defect before its installation.